Brand New Redesign

What’s changed? The new interface will make it much easier for you to use Veeqo and will affect how pages within Veeqo will look. But don’t fear, it’s still the same Veeqo you know and love and you’ll still be able to use the platform in the same way you currently do.

We will also be upgrading some of the functionality for the following features:
Please click the links above to see the upgraded functionality in more detail.

Upcoming changes to Shopify customer notes importing to Veeqo

Please note that on Tuesday March 23rd Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old way where it would appear in internal notes in Veeqo. 

Please adjust your usual workflow according above changes. 

Upcoming changes to Shopify customer notes importing to Veeqo

Please note that in upcoming weeks Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old flow where it would appear in internal notes in Veeqo. 

We will inform you several days before changes go live, so you have time to adjust your workflow. 

Importing Canceled orders from eBay

Our last optimization of order pulling from eBay includes new feature with pulling ‘Canceled’ orders. Starting today all of your ‘Canceled’ orders from eBay will be pulled and mapped to ‘Canceled’ orders on Veeqo. 

Amazon VAT changes when shipping to United Kingdom

Due to the UK government announcement starting January 1st 2021 Amazon is responsible for charging and collecting VAT for sales to the UK from overseas.

This means that for seller fulfilled shipments Amazon needs to add the address of the warehouse. 

Please make sure your warehouse details match both on Amazon & Veeqo before January 1st to avoid duplicate addresses created on your Amazon account.

Mandatory fields to match: 

  • Name
  • Address 1 
  • Address 2
  • City
  • State/Region
  • Post/zip code
  • Country code 
  • Phone number

Find more about it here.

Default Warehouse When Shipping

When shipping an individual order that has some products allocated to more than one warehouse it can cause confusion at the packing station. Sometimes packers who are in a rush accidentally ship the items for the wrong warehouse, or they have to slow down and double check every order before shipping

 Now when you go to ship an order the users Default Warehouse for that order will load first. Meaning your packers can work fast with the confidence that they are shipping the right part of the order.



To set the default warehouse for your users go to Settings>Users. Edit the user and choose the warehouse from the Default Warehouse option.

For more information on setting Default warehouses check out This Guide

Automatically Create Royal Mail Manifests

Sometimes it's easy to forget to create Royal Mail manifests, especially if you've already created one for orders shipped earlier that day!

Veeqo will now take care of this by automatically creating Royal Mail manifests at 11pm every day. This way you can be reassured that these un-manifested packages won't get lost or delayed as they make their way to your customers.

For more information on Royal Mail check out This Guide.


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