If you create a partial refund for an order on Shopify and ship it later on Veeqo, it won’t update a status on Shopify, which might lead for an order to be missed. You will now receive a notification from Veeqo in such cases that will remind you to visit Shopify and close an order there.
Some carriers require a phone number before they will generate a shipping label. Many wholesale orders don't have a specific phone number for the delivery address. In these cases we will now use the contact customers phone number. This means you will now be able to create your shipping labels for these orders without having to edit the delivery address first.
For details on how to create Wholesale orders check out This Guide.
Veeqo now supports DHL Express GoGreen. Reduce your companies Carbon footprint when shipping out orders with DHL Express by enabling the GoGreen option.
Contact a member of the Veeqo customer support team to have this enabled for all your DHL Express Shipments.
For more information on DHL Express check out This Guide
When shipping an individual order that has some products allocated to more than one warehouse it can cause confusion at the packing station. Sometimes packers who are in a rush accidentally ship the items for the wrong warehouse, or they have to slow down and double check every order before shipping
Now when you go to ship an order the users Default Warehouse for that order will load first. Meaning your packers can work fast with the confidence that they are shipping the right part of the order.
To set the default warehouse for your users go to Settings>Users. Edit the user and choose the warehouse from the Default Warehouse option.
For more information on setting Default warehouses check out This Guide
Veeqo already supports many shipping carriers, but sometimes you still may need to ship some orders using an unsupported carrier. With the new Shipping API you can use your own development team to integrate any of your additional carriers into Veeqo.
The Shipping API is currently only available to those on the Enterprise Plan or for partners developing integrations for the Veeqo Appstore. If you have a development team ready to build a shipping integration for you please fill out This Form to join our Shipping API Beta.
For more information check out the Help Guide.
When creating international shipments the currency displayed on the Customs documentation and the shipping label did not match. This causes some shipments to be slightly delayed when being checked by customs.
The order currency is used on both the printed customs documents and shipping labels.
For more information on DHL Express check out This Guide
Sometimes it's easy to forget to create Royal Mail manifests, especially if you've already created one for orders shipped earlier that day!
Veeqo will now take care of this by automatically creating Royal Mail manifests at 11pm every day. This way you can be reassured that these un-manifested packages won't get lost or delayed as they make their way to your customers.
For more information on Royal Mail check out This Guide.
Veeqo allowed you to ship using Royal Mails service "INTL BUS PARCELS TRACKED COUNTRY PRICED" without setting a weight. This would result in Royal Mail having to update your Royal Mail invoices to be charged correctly.
To avoid issues with billing Veeqo will prevent you from shipping without setting a weight.
For more information on Royal Mail check out This Guide
When attempting to get rates using Amazon Shipping some users were reporting that no rates were being returned. This was because the accounts were failing to automatically re-authorise with Amazon Shipping.
For more information on Amazon Shipping check out This Guide
UPS WorldWide Express Economy is a service that allows you to group multiple shipments going to the same country together. This can save you money if you frequently ship lots of items to the same destination.
Note: This service is only supported when using your own UPS account. It is not available using Veeqo's UPS Discounted Rates. It is also only supported when shipping individual orders and not on the bulk shipping screen.
