Upcoming changes to Shopify customer notes importing to Veeqo

Please note that on Tuesday March 23rd Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old way where it would appear in internal notes in Veeqo. 

Please adjust your usual workflow according above changes. 

Upcoming changes to Shopify customer notes importing to Veeqo

Please note that in upcoming weeks Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old flow where it would appear in internal notes in Veeqo. 

We will inform you several days before changes go live, so you have time to adjust your workflow. 

Amazon VAT changes when shipping to United Kingdom

Due to the UK government announcement starting January 1st 2021 Amazon is responsible for charging and collecting VAT for sales to the UK from overseas.

This means that for seller fulfilled shipments Amazon needs to add the address of the warehouse. 

Please make sure your warehouse details match both on Amazon & Veeqo before January 1st to avoid duplicate addresses created on your Amazon account.

Mandatory fields to match: 

  • Name
  • Address 1 
  • Address 2
  • City
  • State/Region
  • Post/zip code
  • Country code 
  • Phone number

Find more about it here.

Default Warehouse When Shipping

When shipping an individual order that has some products allocated to more than one warehouse it can cause confusion at the packing station. Sometimes packers who are in a rush accidentally ship the items for the wrong warehouse, or they have to slow down and double check every order before shipping

 Now when you go to ship an order the users Default Warehouse for that order will load first. Meaning your packers can work fast with the confidence that they are shipping the right part of the order.



To set the default warehouse for your users go to Settings>Users. Edit the user and choose the warehouse from the Default Warehouse option.

For more information on setting Default warehouses check out This Guide

Shipping API Beta

Veeqo already supports many shipping carriers, but sometimes you still may need to ship some orders using an unsupported carrier. With the new Shipping API you can use your own development team to integrate any of your additional carriers into Veeqo.

  • Show Rates & Services - You'll be able to see your custom carriers rates so you can continue to compare them against any other carriers you have connected.
  • Print Shipping Labels - Create shipping labels for each of your orders.

The Shipping API is currently only available to those on the Enterprise Plan or for partners developing integrations for the Veeqo Appstore. If you have a development team ready to build a shipping integration for you please fill out This Form to join our Shipping API Beta.

For more information check out the Help Guide.

Multi-Piece Shipments - Saved Package Beta

For some carriers you can ship multiple parcels to the same customer for a cheaper rate than creating individual shipments.

For those who are already on the Saved Packages beta we are starting to role out the option to create these multi-piece shipments.

You'll be able to choose from any of the carrier or custom packages you have saved, or enter custom dimensions and weights for each additional package.


Select Both Service & Package On Rules

With the Saved Package Beta you can now set both the carriers service and a specific package using rules. Previously you could set one or the other.

This gives you more control over how your orders should be shipped which can prevent mistakes at the packing station.

Head to Settings>Rules to start creating your new shipping rule.

package.gif

For more information on rules check out This Guide

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