Currency Mismatch On DHL Shipments

When creating international shipments the currency displayed on the Customs documentation and the shipping label did not match. This causes some shipments to be slightly delayed when being checked by customs.

The order currency is used on both the printed customs documents and shipping labels.

For more information on DHL Express check out This Guide


Internaltional DHL Returns Labels

For destinations that don't support paperless trade documents the DHL Express return label would fail to generate. To solve this we now use the following services as standard for any DHL Express return label created in Veeqo

  • Domestic Returns - Cheapest service
  • Europe Returns - Express Europe
  • Worldwide returns - Express WorldWide

For more information on creating Returns labels in Veeqo using DHL Express check out This Guide.

Amazon Logistics Label Failing To Generate

When shipping some Amazon orders with Amazon Logistics (aka Buy Labels) the order would be marked as shipped but the label would not get generated. For these occasional orders the user would need to download the label from Amazon Seller Central, which added unnecessary delay to the shipping process.

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For more information on Amazon Logistics check out This Guide

DPD Volumetric Weight Restrictions

DPD has the ability to change the dimension and weight limits for each customers contract. As this limit can be greater than standard DPD accounts we have now set the maximum weight and dimensions to match the maximum limits that DPD allows.

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For more information on DPD check out This Guide

DHL Express Shipping Issues With Long Product Titles

When shipping internationally with DHL Express Veeqo needs to provide the product titles. If your Veeqo product titles contained more than 75 characters DHL Express would not generate a shipping label.

To prevent shipping issues Veeqo will now submit the first 75 characters of the product title to DHL Express.

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For more information on DHL Express check out This Guide

Broken Yodel Tracking Link

When a customer clicked the link in the dispatch email to view the latest tracking info for their Yodel delivery it wouldn’t load. We have now updated the link so that it will show the customer the correct tracking information for their order.

This will help reduce unnecessary customer queries asking for updates on their package. Meaning your customer support team can spend more time solving more important customer issues.

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For more information on Yodel check out This Guide

Wrong Product Image On Packing Slips

When printing packing slips it’s important for the pickers and packers to see the correct product image to avoid accidentally picking or packing the wrong item.

If a particular product didn’t have an image set sometimes the printing template would show the image of another product that was part of the packing slip.

Now Veeqo will not show a product image if one isn’t set against the product.

For more information on how we recommend using the packing slip to pick or pack your orders check out This Guide

Actions On Orders Page Not Closing

After selecting an action on the orders page the options would not automatically close without refreshing the page. This would cause some order information from being obscured by the options as it stayed open.

Now the actions options will automatically close.

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Scanning Tote Didn't Show All Orders

When scanning a picked Tote at the Packing Station some orders weren’t being displayed on the Orders page.

This happened when a packer was on a saved view that contained additional filters. If some of the orders in the scanned Tote didn’t match these filters then they would not be shown.

When a Tote is scanned now any additional filters will be removed and the following will be set to ensure the maximum number of orders in the Tote will be shown:

  • Status: Ready To Ship or Waiting For Stock
  • Show 100 Orders per page

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For more information on how to Advanced Digital Picking with the Veeqo Scanner works check out This Guide

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