Direct/Retail Order Currency Conversion

When you add items to a direct/retail store that is in a different currency the prices will automatically be converted to that currency. Veeqo will use the latest exchange rate to calculate the cost.

To create a new order first make sure you have a direct/retail store added. From Orders hit + New Order to start drafting the order.


For more information check out This Guide

Number Of Line Item Filter

On the latest version of the Orders page you can now set a filter for the number of line items. This can be really useful if you pick orders with different types of picking lists depending on the number of different products in orders.

Click Filters and then choose Number Of Line Items.

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For more information on other available filters check out This Guide

Automatically Set DHL Express Incoterm

When shipping internationally some retailers need to set a different incoterm for specific types of orders. You can now automatically select an incoterm for DHL Express when creating Rules.

From Settings>Rules select the carrier as DHL Express and an international service. Then you can set the Incoterm as either DDP or DAP..


For more information on Incoterms check out This Guide

Invoice With Yodel Shipping Label

You can now print an A4 Invoice or Packing Slip with a

shipping label attached to the same document. This is great if you want to pack your orders without being in front of a computer.

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For more information on how to print these types of documents check out This Guide

Import Product Notes

Include line item notes when creating orders by CSV. This can be useful if you fulfil personalised products.

When creating the CSV import use the additional_options column to add the notes.

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For more information on importing orders check out This Guide

Show Tags On Order History

To help provide more accountability for your teams you can now see which users have added or removed an order tag in the Order History.

Open up an order and click the History tab to see:

  • What tag was added/removed
  • Which team member made the change
  • When the tag was added/removed

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Pulling Order Shipping Address edits from Shopify

You are now able to keep order Shipping Address edits from Shopify up to date on Veeqo. This will pull edits for each field in Shipping Address including customer email.

To enable the feature go to Advanced Settings of your Shopify store and enable Import Order Edits. Edits will be pulled near real time for processing/shipped/canceled orders and be logged in order history.

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Toggle Export/Import Options For Fedex

When shipping internationally with Fedex you can now set who should pay for import/export fees by choosing from one of the Incoterms options:

  • Delivery Duty Unpaid - the customer pays the duty tax.
  • Delivery Duty Paid - the shipper pays the duty tax.
  • Free Carrier / Free On Board - costs, risks and responsibilities are split fairly equally between the buyer and the seller of goods


For more information on shipping with Fedex check out This Guide

@Mentions For Internal Notes

Type @ when creating an Internal Note on an order and Veeqo will suggest team members you can @mention. Once the note is created they’ll get an email and a notification with a handy link to jump straight to that order in Veeqo.


You might find @mentions useful when:

  • Updating the warehouse team of an order edit - To prevent last minute order changes going unnoticed you can @mention a member of the warehouse team.
  • Asking a manager to authorize a refund - The Internal Notes are added to an orders history. So at any point in the future you can go back and check that a refund was authorised.

For more information check out This Guide

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