Upcoming changes to Shopify customer notes importing to Veeqo

Please note that on Tuesday March 23rd Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old way where it would appear in internal notes in Veeqo. 

Please adjust your usual workflow according above changes. 

Upcoming changes to Shopify customer notes importing to Veeqo

Please note that in upcoming weeks Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old flow where it would appear in internal notes in Veeqo. 

We will inform you several days before changes go live, so you have time to adjust your workflow. 

Renaming of Backlog in Picking Dashboard

To help make the Picking Dashboard more easier to understand we have renamed "Backlog" to "at the start of the working day". This number shows the total number of products that were needing to be picked. It includes any products that were still not picked from the previous day

For more information on using the Picking Dashboard check out This Helpguide.

Export only selected products

 

Choose to export only specific product variants on the Inventory Page, instead of waiting for your entire product catalog to be downloaded. Because the file size is smaller, your export will also be ready much faster. 

There are several export options: 

  • Only export selected variants
  • Only export variants on the current page
  • Only export all variants in the current filter
  • Export all variants 

This feature is available on the new Inventory Page, which we’re currently hard at work building. If you’re interested in participating in the beta, please click here.

Faster bulk shipping

Bulk creating shipping labels will now be faster and substantially faster if your orders contain multiple products and bundle products.

We have moved calculating inventory qty levels to be asynchronous when shipping to enable this speed boost, which means it might take a few seconds to the inventory move from "committed" to "actual" but this will not impact your available inventory levels.

Amazon VAT changes when shipping to United Kingdom

Due to the UK government announcement starting January 1st 2021 Amazon is responsible for charging and collecting VAT for sales to the UK from overseas.

This means that for seller fulfilled shipments Amazon needs to add the address of the warehouse. 

Please make sure your warehouse details match both on Amazon & Veeqo before January 1st to avoid duplicate addresses created on your Amazon account.

Mandatory fields to match: 

  • Name
  • Address 1 
  • Address 2
  • City
  • State/Region
  • Post/zip code
  • Country code 
  • Phone number

Find more about it here.

Closing partially refunded orders on Shopify

If you create a partial refund for an order on Shopify and ship it later on Veeqo, it won’t update a status on Shopify, which might lead for an order to be missed. You will now receive a notification from Veeqo in such cases that will remind you to visit Shopify and close an order there.

Default Warehouse When Shipping

When shipping an individual order that has some products allocated to more than one warehouse it can cause confusion at the packing station. Sometimes packers who are in a rush accidentally ship the items for the wrong warehouse, or they have to slow down and double check every order before shipping

 Now when you go to ship an order the users Default Warehouse for that order will load first. Meaning your packers can work fast with the confidence that they are shipping the right part of the order.



To set the default warehouse for your users go to Settings>Users. Edit the user and choose the warehouse from the Default Warehouse option.

For more information on setting Default warehouses check out This Guide

Prevent Shipping Zero Weight Orders With Royal Mail

Veeqo allowed you to ship using Royal Mails service "INTL BUS PARCELS TRACKED COUNTRY PRICED" without setting a weight. This would result in Royal Mail having to update your Royal Mail invoices to be charged correctly.

To avoid issues with billing Veeqo will prevent you from shipping without setting a weight.

For more information on Royal Mail check out This Guide

Avoid Multiple Allocations by Default

Veeqo makes allocation more seamless.

By default, Veeqo now assumes retailers will ship goods allocated from the same warehouse in the same package.

Inventory will now automatically be added to one allocation per warehouse. This enables you to ship all goods in one package without the manual effort of changing allocations.

How does it work?

  • If this applies to your business, no further action is required. Keep the checkbox checked (in red below) when allocating inventory to an order.
  • If you would like to split a shipment across multiple packages, you can uncheck the checkbox. Please see this guide for more details.


Show Previous EntriesShow Previous Entries