Upcoming changes to Shopify customer notes importing to Veeqo

Please note that on Tuesday March 23rd Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old way where it would appear in internal notes in Veeqo. 

Please adjust your usual workflow according above changes. 

Upcoming changes to Shopify customer notes importing to Veeqo

Please note that in upcoming weeks Veeqo will perform changes to the way we import order customer notes from Shopify:

  • Customer notes from Shopify will be pulled to Veeqo customer notes, instead of old flow where it would appear in internal notes in Veeqo. 

We will inform you several days before changes go live, so you have time to adjust your workflow. 

Unable To Create New Manual Orders

For some users that signed up to the Free Trial from the Shopify App Store they were unable to save new direct orders in Veeqo. This was a result of some minor changes that were required to make it easier to setup Veeqo directly from the Shopify App Store.

If you have a Veeqo account that was created by the Shopify App Store you will now be able to create your new direct orders.

For more information on how to create new orders directly in Veeqo check out this guide.

Automatically Close Actions Menu

After performing an action on a set of orders the menu would not automatically close. This resulted in an unnecessary click every time you wanted to work on your next set of orders.


This is no longer required as the menu will automatically hide once you have performed an action such as Print, Ship, Export etc


Re-Shipping Without Any Items

With the Re-Ship feature you can quickly set how many of each items you need to re-ship to a customer. The feature made it possible to create a re-shipment without any items. This caused some orders to stay in Ready To Ship and would need a member of the support team to remove the allocation.

Now an error is shown to prevent these accidental re-shipments being made


Amazon VAT changes when shipping to United Kingdom

Due to the UK government announcement starting January 1st 2021 Amazon is responsible for charging and collecting VAT for sales to the UK from overseas.

This means that for seller fulfilled shipments Amazon needs to add the address of the warehouse. 

Please make sure your warehouse details match both on Amazon & Veeqo before January 1st to avoid duplicate addresses created on your Amazon account.

Mandatory fields to match: 

  • Name
  • Address 1 
  • Address 2
  • City
  • State/Region
  • Post/zip code
  • Country code 
  • Phone number

Find more about it here.

Ship Wholesale Orders Without Phone Numbers

Some carriers require a phone number before they will generate a shipping label. Many wholesale orders don't have a specific phone number for the delivery address. In these cases we will now use the contact customers phone number. This means you will now be able to create your shipping labels for these orders without having to edit the delivery address first.

For details on how to create Wholesale orders check out This Guide.

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